Digital delivery
Digital products are delivered through the payment provider after payment is verified. No physical item is posted. The receipt and download instructions go to the email used at checkout.
Download problems
If a paid file is missing, damaged or will not open, contact founder@prillatreasures.com with the product name, order email and a description of the problem. Do not send payment card details.
Duplicate purchases
If the same product is purchased twice by mistake, contact the founder promptly so the order record can be checked with the payment provider.
Refund requests
Digital files cannot be returned in the same way as a physical item, particularly after access or download. A change of mind does not automatically qualify for a refund. This does not affect consumer rights that cannot legally be excluded.
Lemon Squeezy acts as the merchant of record and processes approved refunds. Contact founder@prillatreasures.com with the product name, order email and reason for the request so the order can be checked. Missing files, damaged files, incorrect delivery and accidental duplicate purchases will be investigated promptly.
File access
Keep the receipt and download email. Raw permanent file links are not published on this website. Customers can also use Lemon Squeezy My Orders with the checkout email to view eligible orders and current download files. Expired or invalid access should be reported through the contact email.